Managed Services · Calgary (hybrid)
Service Desk Engineer (Tier 2)
Second-line support for our managed-service clients: endpoint and identity administration, escalations from Tier 1, and small changes. Part of a healthy, well-staffed on-call rotation.
Full-timeCalgary (hybrid)Managed Services
What you'll do
- Resolve escalated tickets across Windows, macOS, and M365
- Administer Entra ID, Intune, and Jamf
- Contribute to runbooks and knowledge base articles
- Take part in the shared on-call rotation (roughly one week in six)
What we're looking for
- 3+ years in IT support, at least one in an MSP or multi-client setting
- Strong with Microsoft 365 administration and endpoint management
- Calm written communication under time pressure
- Based in the Calgary area, able to be on-site one to two days a week
How to apply
Email a short note and your CV or LinkedIn. Tell us about something you shipped or fixed that you're proud of. No cover-letter theatre required.
Email your applicationQuestions before you apply?
Email careers@xcofinite.com with anything you want to know about the role or the team.